SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping to Goose-Crystal for 20 days, all super
Bassy headphone, liked it. Recommended store.
Звукопередача leaves much to be desired. Voice transmits better than music. There Are worse, there are better-Your choice.) The opinion of some buyers decided to buy The price of the Quality)
Do not know what to say! The quality of the sound I in the wild! It Seems that many pupils enhanced pleasure, when turned on them. THE ears very comfortable fit! Made of good quality metal! I am satisfied!
Super
Is not take ears Alik in 2 times cheaper and sounded they in 2 times better + more convenient were, there is a division right left. Приемущества базеус in data not appreciated, sound no top
Excellent! AND sound good! Thank you!
A great piece of earphones . The sound quality is good and even bass is strong . The earphone case is of metal and there are extra silicone plugs provided. The wire however seem a little thin. The store shipped the product fast..i..received it in 15 days. Overall a good product and its a recommended purchase !
For this price is not bad. Thanks to the store. Success in business.
Good headphones with MIC, not the first time. Thank you.
Headphones are excellent. The Sound Is very good. Serve-see. Ordered with a box. Came quickly enough, given the time. Reliable store. Recommend. Think, order more. For this price, excellent.
Good headphones. The sound is clear. High and low rate.
Excellent headphones, sound loud and clear even at full volume, recommend!!!
Good at this price, clear sound and normal bass
Items come in standard package. Headphones were in original package with holographic label and стирающимся field where there was a code to check подлинностии. Sounds good. Basovitye, but the proper setting high frequency also heard
By the price excellent product. Powerful and with good furniture sound once equalizado
The store did not order the first time. As always, all on top