We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The main drawback pungent chemical odor, which makes it impossible to use this couches.
All good.
Super !
Was long two months before the CET area. Ball was already torn, sorry. Air Cushion thin, ultimately did gently will. The general rules, but for the money and we can buy better quality. Shame.
House cute, although ball glued bad and smeared glue and smell the smell cat is not appreciated, house to air on the cold is not less than a day…
TO one of my cats loves it!!!
House very much. However, there is a bad smell and the cat is not suitable to it. Shape holds up very well. Shipping oooooochen. Package track only to the border. IN general, are satisfied with the purchase.
Form does not hold as crush during transportation, and not straightened. But the cat is very like
House of good, cool. But the smell of it-horror. Now disappears in the balcony, cat it still does not sit. If not smell, put all five…
Nice house. Cat large got it easily.
All match) although the cat has not used to it)
The size is the same, delivery month
Most of the kittens, however, quality on top. If not fit, feel free to take it.
Books on sale 11.11. It 'S 4.12, but because the courier not called took only 12 numbers Nice house for cat, but sorry that hesitated) But still advise to order!
Quality 3 bad joints akuratno materyal with a pungent odor.
Going for a month. The quality is excellent. Cat 4 kg itself. Counterparts in Russia 2 thousand. Take 840