SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My favorite powder. Super
EXCELLENT PRODUCT. I'M VERY SATISFIED. ARRIVED FOR CHRISTMAS ! THANKS TO THE SELLER
Really liked enough not to long
Excellent CC cream! Come in pupyrchatoy package. Whole box and the product too. Color me a little-dark for the light ivory white, but when applied to the skin, it looks brighter. The smell of my first seemed nice, but then too strong, can get used ..... face is not harmful, but think that would be good to lie
Super!!
Items come in a month. Well packed, A. Not monitored. The goods of good quality, but not fit the tone. Ordered the lightest, sent to the darkest. No longer will order from this store.
If you to help me review, then please put like, I will be pleased❤️ The Order was the month, without tracking me honestly strongly напрегало. The Seller has not a word to me for the time and sent the goods only 3 day. Now please talk about the кушоне. A Similar thing I ordered first, but nevertheless I have that praise, and something to complain about. The box is very convenient, it has a small mirror, separately is sponge, sponge with tonal basis. Sponge is very soft and nice, does not absorb tool-All carries on the skin, for which one plus. Sponge with tonal basis, as it seems to me, is not enough for a long time, though is it good. I ordered the light color, wrote that he strongly pink, but on my very light combination skin (the photo, unfortunately not so it shows) when растушовке looks great. Blue it covers, but well mattes skin.
Received goods well. Thank you store! Will use it well (:
All good
Waiting for a long time, not track, two times wrote a message to the store, he apologized and extended waiting periods. order with ALI long-it's the first time so long article, and maybe not was, and lying somewhere in Our country. the whole package. now about the cream-very delicate. applied and to go well. focus on it and will continue to order. yes, even ordered 2 additional container different shades. Took the darkest. Very happy. That nakonts received!!
Delivery month. The kind of dark, is not used.
It comes without mirror not like the picture
Went to Volgograd long shade of pink, but eventually adjusted under my skin color and looks very amazing. Leather sooo beautiful looks, rashes caused, take a shade lighter (took 2), and this will give her mother. Sponge is sooo good impregnated
To order Mo was last month. Packed well. Single sponge crumpled came, hope it will not affect the quality of.
really liked the product and the shade..... its not pink toned as reviewed by many people,if you blend it properly.recommend store and the product.
Good product, but a little zhirnovat) and everything perfectly Smell is brilliant
good
Great product. One month and half to Italy.