We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All super. Cat very much
Thank you parcel arrived quickly very happy shopping
Satisfied with the store sent quickly. Very Long Service in Russia
My cats do not understand why this little dosochki)
Super! Cat happy! Only scratching post quickly ends, so advise order immediately pack! Shipping way in tech months.
Our more bite and tears, than nails sharpen .. Well, there are things to абиссинке-that's good.
Suitable only for a kitten.
Fits the description is not very clear, how to fix scraper and need it.
The type of high quality made, and later will add that if something goes wrong
Cat is not up to it. Showed how to sharpen claws). She does not care. Sharpens elsewhere ..
Thin cardboard, i didnt read dimensions. Good for kitten
Parcel arrived pretty wrinkled, as the toy itself out of cardboard, and was packaged just to your package. I, when received, thought that arc shape it is intended, and only then realized, that is because of the transportation so изогнулось. In general, the store need to consider the best package. Cat claws wears away, but the tail mouse tries to chew) Shipping took about six months. Did not communicate with.
My cat loves these, very good product thank you.
Perfect. Thank you
Order went 26 days. The tracking number, which gave the store, was wrong. This parcel destination was in a nearby town. There was a dispute. Seller gave another number, which is not. It is all for the star. Thing to use was not yet.
Did not include catnip as stated but otherwise good
chikitina but... ta good