We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
thank you
Received. Are very ones. Loved.
Rabbits Are very cute, were larger than thought
Very good rabbit. Delivery fast. The quality is good.
very cute forest animals, very fast delivery
As description. Fast delivery.
Wow I love these rabbits very much. They are beautiful and great quality. Will order more. Thank you!!!
Item as described. Fast shipping. Thank you.
Daughter happy, good figure, thanks to a present
The bunny figure is perfect & was shipped very quickly. Thank you! :)
Ordered the store figures from the lowest prices, two kinds of impressions. Доставкао fast, just two weeks before Moscow, seller immediately sent the order. But! Figures painted bad eyes painted by, is not neat spots. The pictures figures look better. Before orders from other sellers for about the same price figures, and I like them more, can still kind of animals depend. Put four stars, since in general are described correctly and meet the cost. I ordered seven figures forest animals, in a gift of ladybugs and dinosaur, apparently decided that his name in my not enough))) hare of all animals painted best, but its main drawback of this size, too large in comparison with other
Fantastic fast delivery. I am satisfied, the product corresponds to the description. I recommend to everyone. Thank you
Very small, money is not worth $115! Price $50! But high quality figure, beautiful, no smell, muzzle cute. ordered many figures from this store at once the parcel arrived days after 10 moskvu. seller put in gift ant and ladybugs.
really cute!
The product still not get But store returned the money well i agree. Honest Seller!
perfect
Cool bunny
Shipping almost two months to SF. Rabbit cool! Recommend! Ladybugs IN A!