SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfect in all
Parcel arrived quickly. A second time. Thanks to the store. Advise.
It was as described. Were проблемв setting GPS-в Internet there way change APN. Convenient, that the dog collar is inserted SIM card and you can call from your phone. Dog just hear command. Working as radio. Cons of charging: If morning 100% charge, then in 8 вечкра already 3%. The cold off. Geolocation is not always accurate.
It's fast, packaging is complete, not what is not broken, bad is no instructions in but I figured at random) shows the area well, almost exactly)
Works great. For work needed SIM card with the Internet, with the hour when update position 15 sec spent up to 20 MB; program, which can be accessed through qr-код in the manual to the device and software Google Maps. The Program shows the position of the device, can simultaneously display the situation of your phone, distance from your phone to the device, direction, running speed, you can listen to the event, by making a request from your phone to your device. Two lights indicate, if Flash, respectively, that communication GSM and GPS fitted if remain, then there is a connection, a request with phone these indicators and at all can be turned off. Refresh rate position (response) device, you can ask the phone through the program, minimum Time Update 15 seconds, respectively, than smaller response time, so a discharged battery. Shut Off device THROUGH INQUIRY WITH PHONE, turn on by pressing and holding the button on the device. The Device is very happy.
good service
It's time. Put the SIM card beeline and program from supplier, works. Updated Not exactly through time meters 10-15 away from the real point. Off only from a program settings press to turn off the power. IN general, OK, tested in Park, in the rain. Option not tested.
As described! Great store! Helped me with the initial setup. Can’t be more happy ;)
Got it today . Post nord is skit
Product description. Excellent packaging. Shipped the next day. Belarus came for 16 days. Use only the hunt. Identifies with an accuracy of 5-10 m. THE application can be online watch movement dog. Two days hunting for 6 hours run on 27% at 10 deg. Heat. Winter will sit down faster. Recommend product and store.
Republic Of Bashkortostan G. Blagoveshchensk. Order came a month later in Flexible Packaging still intact, checked in with Simcoe from Beeline works well, as the GPS and GSM. Fits the description of equipment. Generally satisfied with the purchase and recommend to everyone who still doubt. Thank you.
Tracker was doing well. Works well. Fit SIM card белайн Megaphone only that they had money. Body 2 not suitable MTS not tried. Thank you very much. Smolensk Region
Order reached 14 days to Абакана. Description of receipt of goods. It was packed in flexible packaging. The box tracker slightly wrinkled, it is possible to give it. But not like, is that the box name tracker written characters. THE action without even checking.
Going For 2 months. IN fact, until you try.