SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
EXCELLENT!!!
All super) fast delivery)
Jacket is good, but they have one negative, lining sleeves sewn to the jacket, and each time as tuck sleeves it is going to the accordion, is not very convenient, will hand-sewn. Synthetic, sweat profusely.
It is tá jacket although not It is very hot, It is very beautiful, not It is for climates very cold But not by that continues to be beautiful and looks very quality nice, recommend for place It is not very cold.
its good
Super!!!
Shipping in Moscow region one month, took 500r on sale with a coupon, now this same size 560r. Cool jacket, thick fabrics, the first rain or snow flake hold. IN THE WHOLE jacket fleece, that is not only the chest and back, and sleeves, and hood. So few people makes even of brand names, and I was pleasantly surprised. Size m is marking 90 (CM), back 40 cm, outer seam of the sleeve 32 cm. I took of future godovasa on Mar-Apr, think, even we will be great (now son 8 months). Try to supplement review 3-4 months. For comparison, the photo: gray jacket lined cotton M, bought the Ali (less noticeable) and blue sweater with Gloria jeans size 80 cm. Think that M is our 86r. Add that took girly jacket multi-colored with flowers previously for my daughter, they also moisture-proof, but if you sit straight wet shop or slide down after rain with slide-soak through. That is, this clothing rainproof in case of moisture, and waterproof.
Cool jacket, warm, thank you!
My message to the store responsible after 2-3 days. Send a week later. Excellent quality. Sooo long. Ordered 10 Nov received 15 dec. Please note when you order, and the child can grow.
Thank you for delivery. Jacket in the Spring and Autumn fine will be. Recommend store.
To SF just over a month, jacket very like! good quality with respect to everything! however, the child has not died, took the 6 years. the length of the back from воротникового шва-56см, sleeve from shoulder-48 (if anyone should).
Nice jacket, Autumn. T size 100, height 96 as time.
Jacket class, at 95 cm t too big, as planned. looks great, Shipping to Moscow for a month! will order more from this store!
IN general, happy. Buy 740 R. As we learn to wear spring.
Jacket super, padding polyester. Quality level, all stitched, nothing sticks, no smell. For spring and autumn is very!! Baby 3 years, 96 cm. Take Rostovka 110 cm. Slightly tucked hoses at great length!! In the spring and autumn should be enough.
beautiful as the pictures and good quality
Jacket of a space! The spring under the jacket super! Flat seams-do not complain! Our 116 cm a little high. The store have a lower cost jacket. Recommend!
super
Jacket, beautiful bright, all sewn neatly, light, in spring, Autumn.
Jacket came less than a month, in the spring and autumn, stitched good.