SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OMG the shipping was super fast. The purse looks just like the picture. I ordered the large purse. Thank you store
Shipped in great timing I’m so happy !
доставка около 2ух недель до Москвы (с момента заказа). качество отличное! упаковка (внутри сумки пакет воздуха) могли разбить. но у меня всё хорошо!
Le sac est juste parfait reçu rapidement et bien emballé je recommande le vendeur
заказали две сумки на подарки. Дошли за месяц, целые!
Великолепная сумка!!! 10 звёзд!!! Шла в Краснодар три недели. Отслуживалась. Заказывайте смело ,она даже лучше чем на картинке!!! Буду заказывать ещё у этого продавца
NB: DO NOT ORDER FROM THIS COMPANY I will never use this company again I had made a mistake while ordering and choose the small instead of the large I then cancelled that order and bought the large NB: this was the 11/27/2018 to day is the 12/25/18 and I still have not received my money store said it takes 3-20 you guys can all check the dates to see that’s way over 20 days...At this point am very frustrated and I need my money
Very beautiful. Slight smell though no biggie I can just sit air it out very fast shipping not even two weeks and I stay in California quality 5 stars
note that in between is plastic
وصلت بحالة ممتازة وتغليف ممتاز والشكل مطابق تماما لصورتها ف الموقع
Bolsa chegou em perfeito estado. Bem embalada. A qualidade do produto é indiscutível. Recomendo!
Упакована снаружи даже без пупырки, чудо, что не поломалась в дороге. Внутри 2 мешочка надутых. Красивая соломка, продавца рекомендую
Top quality! Fast shipping. Product as described. My recommendation!
Payment 03/08, brought home the courier 29/08. packed bag outside so-so, in one layer pupyrki. but inside was two package with air. handbag is complete. made with high quality. very happy! will be ordering more.
Very nice product, arrived very quickly and in perfect condition. Thanks to store, highly recommend! C'était my first order on AliExpress and I'm ravie.
Very beautiful bag, comply with the photo. I Love a lot
Arrived timely. Good quality. Accurate description. Secure and protective shipping package.
Just like on the picture.I like it
Доставка три недели курьером на дом. Воздушные пакеты внутри; пакет, мягкая пленка снаружи. Шарфик в подарок.
I am very satisfied with the product, same as the exact picture, I order the small size very adequate, the packaging was not strong but it came to me intact.