SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag a modest size, good quality of canvas. The same color and description. Corresponds to the cost. Free Gum for hair. Satisfied with the goods. Store recommend.
Спасибо, получила! Очень хорошая сумочка и довольно вместительная!
Симпатичная небольшая сумочка. Качество нормальное. Мне понравилось. Товар соответствует описанию. Продавцу Спасибо !
Excellent! Neat sewing, apparently seems small, but actually size best-wallet, mobile phone, cosmetic bag, keys, even left the place. Very nice gift from store, thank you! Recommend!
The Bag fits photo and description, reached quickly, umnichka put a note and gum for hair. recommend store and goods. seller of prosperity and 5 +.
Bag full fly away, finally theme dark
muy buena calidad.++++ color como la foto, tamaño mediano. muy buena compra.++++
Товар соответствует описанию. Супер быстрая доставка. Продавца советую. Продавец положил подарок, очень причтно
Exactly as in the photos, very cute, came within the promised time frame, I am happy with it
Sewing forts, good crenalleras, for daily use., comfortable and manageable THANKS Hanna
Towar zgodny z opisem. Torebka bardzo lekka. Polecam.
I Wear a few days with the and going nicely. It is a little stiff (It is what he wanted) Looks nicely finished, strongman fabric and sewing, that I am which always carry the bag butt. By now resists the days and the trot.
Продавец отправил очень быстро посылку и пришло всё очень быстро)
Super snel geleverd en product precies zoals verwacht. 100% oké.
High quality bag!! Color is not so bright-green. Inserts in the photo. Handbag happy. Rezinochka gift. Seller cute)))
Шла сумка месяц до Челябинска. Качество отличное, все швы ровные, размер совпадает. Все как на картинке. Спасибо большое, хожу радуюсь!
Great bag. There was a month and 1 week to Kostanay. could I's attraction but when she opened the package, then again fell in love with her. Fabric and plaschevka very good, does not stick, no smell. IN general, I am happy. Продолжай please us, AliExpress♡
Сумочка очень понравилась , ни большая , ни маленькая , качество пошива на пять +, вКарелию за 23 дня пришла. Спасибо.
very fast shipping. the bag is great quality and look cute. store recommend. thanks so much.
esmu priecīga par pasūtījumu. pietiekoši liela un ietilpīga.