SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Просто отличный рюкзак! Ноутбук влезает и ещё остаётся много места для всего остального. Материал хороший плотный. Очень рекомендую.
Thank You Very Much! This backpack is almost perfect. Only, not like a loud sound for any movement from inside the backpack, as the gift paper.
very satisfying. thanks. nice bag. quality is good.
Really fast delivery and the backpack is so cute, thank you so much!
The bag is big and so much cute
It is very large It is great
super cool!
Igualita como en las fotos muy amplia y resistentes materiales
Very nice product Arrived in time Very happy❤❤❤
Ha llegado en perfectas condiciones el tamaño es justo como lo mostraban y la textura es de buena calidad
+ Sewn well. Silhouette cat embroidered. Strong material, resembles the fabric backpack and era USSR. Large, easily fit album. If do not go out the will for a long time. -Bulky. Liquid for shoulder straps. Weighs as pants, when they наделаешь. No handle on top. N. S. The Child choose. He likes. The bad news. Shipping CDEK is just awful. Live away from the city. And A Half weeks under any pretext not carried me goods. Then forget in stock, delivery is agreed upon, but no one called, then leave courier is waiting for you, and then strike while, anyone. As a result had to travel, but according to that bag to school, and it was already 4 Sept, although Shipping to door! Word pig! Problems with DPD of was not, 4 times brought a convenient time for me! Without cheating and hassles! If it were possible to give feedback on the delivery set to 0!
¡Beautiful bag! As in the photography images, with a pretty gross and seems pretty Tough fabric. It much spaciousness inside, even the laptop. A perfect embroidery. Very happy with the backpack!
So cute! And lovelyyy
It's a beautiful and well-made backpack. My daughter is very happy. Our only problem was the package got lost in our country's postal system for a week before it finally arrived at our house. The store was patient and did their best to reassure me that the package would eventually arrive.
Прекрасный и вместительный рюкзак. Есть небольшой запах, и немного ниточек, но это не недостатки. Доставка в срок прямо домой.
Is equal to the D is scription, quality nice and get faster, recommend
Для сравнения линейка 50 см Доставили курьером Покупкой довольна ^^
пришел наш рюкзачок. по качеству все нормально, но вот мучает один вопрос, для чего на молнии большого кармана три замочка. Один очень мешает. внутри один маленький карман.
доставка курьером) пришёл быстро... качество отличное
Приехал быстро. С курьером. Товар соответствует описанию. Всем довольна. Только напрягло, что компания просила паспортные данные для пересечения таможни.