SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are delivered in Kiev in the past month. Match the description. Recommend store.
A Little more expect, to be honest. Think purse shut and it on this "strap" closed. But it does not mean that it is bad. Card lot intermeddle, the separation of a penny on the lock. Kechestvo is good, no smell. For this price, come down. AND it was packed well
Cool wallet, no problem mozna wygrzebać drobniaki with zipper pocket, pleasant to touch a'la nubuck. IN place for zdjecia siateczka instead of PVC, recommend :) Good quality and little gift;)
Excellent wallet.
Thank You all like it. Thank You for a small gift.
Quick Delivery, Excellent Quality!
Wallet come in about a month, excellent wallet. Myagenko, flat seams. Quality was satisfied, all like the photo. But by the shop and communication not satisfied, no longer will participate in promotions and spend time on it. So for communication put only one star. AND it was necessary to remind the store, to prolong the period of protection, satisfied with the goods, but the seller does not! AND even stand for phone, which put a gift, not change my opinion.
Purse was for a long time about 2 months, quality standards.
très jolie comme sur la foto
great quality. thanks for gift
Me encanta! Súper cómoda y práctica no es excesivamente grande así que genial
хороший товар, качественный и не дорогой, быстрая доставка, хорошая упаковка.
Free shipping and good quality. I like it so much. Thanks very much.
Very beautiful, stylish, good workmanship accessory! Lightning order processing and shipping! Very happy shopping!
кошелёк просто суперский! очень качественно сшит, выглядит дорого. описание точное. очень советую и товар и продавца. продавец очень общительный, несколько раз писал, когда отправил товар и потом узнавал понравилось или нет когда товар уже пришел. таких продавцов очень мало. так что всем советую. просто 5 звёзд!
Заказом довольна. Кошелёк лёгкий, удобный. Упакован был хорошо, в чехле. Много отделений для карт, в двойном расположении кармашков для карт, все вмещается. Молния работает. Посылка отслеживалась, пришла быстро. Продавец вложил в посылку маленький брелок, спасибо.
Ordered goods 11.11., received 11.01.19. Purse was well packed. Nothing is not broken, do not wrinkle. Tselehonkim. Good quality, many offices under the stock bank, pharmacy, etc. N. Perfect includes dollars and hryvnia, there is a section for the coin. His Wife like a purse. The store is a positive. The wallet to put new year gift, for smart phone. The prosperity of its business. Recommend.
very nice wallet,beautiful colour.arrived on time.
Шикарный кошелёк, очень-очень понравился! Функциональный, вместительный, отделения для банкнот, для смартфона или мелочи на молнии, много кармашков для карт. Очень приятный для руки материал, бархатная кожа. Пахнет чуть-чуть, новизной . Я в него влюбилась сразу)! Доставка очень быстрая, через 11 дней уже в Самаре! Упакован в тонкий чехольчик, всё на высоте. А в подарок продавец положил подставку для смартфона, потрясающе!) Спасибо, кошелек-клатч отличный!! Рекомендую и товар и продавца, заслуженные 5 звезд!
Класс! Пришло быстро, без дефектов. Мне очень нравится. Удобно