SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
product is nice but came damaged.. but store refunded quick
Beautiful fashion sweater. Looks great on the figure at the OG 100 cm sitting pretty freely. Sleeves the optimum length. In length, 8 cm below the waist. Until The Smolensk region was about 3 weeks. Seller put a sachet with rose petals. Thank You, very nice! Color pink with gray melange yarn. Comfortable soft, neatly tied and linked. Many thanks to the manufacturer and store. One Hundred stars!)))))
Color the picture white sweater almost gray
All priyshlo, shipping bіlshe mіsyatsya (((smell nepriєmny prisutnіy
Recommend
thanks for the amazing shirt, size really good! and tahe best store ever !
Thin jacket, the cold will not save, but looks cute
Sweater come in Кгд per month with a tail. More Mail Russia chased the parcel from one department to another. The item quality is so-so. At first glance seem good quality, but after several бережных washes began to blossom sleeve. My 42 size jacket sat as intended oversayz. Color Picture of the store. Very warm. Did not communicate with.
Warm sweater and comfortable. Only request store did not lay down flavor or change the smell
Went 3 weeks Soft, nice, like
Nice, warm
Very good, nice and high quality sweater. Beautiful binding. Come in good quality. Goods to track.
Order sweater second time)) took up pink) is the same size, but! Green is clearly the size less than 1,5) However, I am happy, thank you!)
Nice sweater)
Super products very satisfied Thank you
Very quality nice warm, I I wear size L is perfect. Come with a air freshener.
Excellent sweater, advise
the sweater is absolutely amazing. great quality, not itchy at all. the colour is more full than in the picture. its warm and pretty.