SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks very much like the pictures, soo happy with this :) stylish and cute. Quality is suprisingly nice too, also on the inside. Material a bit reflectove, the sippers are a bit yellow,, but otherwise am happy :) does not smell. Shipping super fast :)
Loved! IS a good quality product, spacious and came in good condition!
Товар соответствует описанию. Спасибо продавцу за его работу:)
Krym came a month, backpack good. Material Is very like, thank you for the gift stickers and key chain, baby happy
Bag is great!!! Delivery fast. Does not stick, no smell. Special thanks to the gifts. Small Thing, but nice!!!! Would recommend.
посылка немного задержалась. все как в описании. рюкзак очень понравился, приятный , подарочки положил , в отличном состоянии , любая девочка будет в восторге . Не пахнет, сшито качественно , никаких изъянов нету . Товаром довольна . Продавцу большое спасибо .
Quality backpack, daughter happy! For School fits perfectly!
Качество и дизайн на ОТЛИЧНО. Отличная работа продавца, упаковка + отправка + доставка 5+. Продавец вежливый и доброжелательный, СПАСИБО продавцу и персоналу магазина за прекрасный товар. Пожелания отличной торговли, правдивых и доброжелательных покупателей. 5++++++
Рюкзак пришла за 3 недели до московской области, качественный, упакован надёжно. нареканий к товару нет, все как заявлено в описании. Швы ровные и снаружи и внутри ровные, ткань качественная, запаха нет, вместительный! Всем советую и товар и продавца.
Excellent backpack, bought 11.11., at the moment all like❤️
рюкзак понравился, очень мягкий на ощупь, приятный) продавец положил милый брелок и наклейки не только в один,но и во второй заказ(я заказывала сумку и рюкзак), за это большое спасибо! :) единственное, кое что не обработанно(2 фото), а так всё отлично)
-Все пришло в целостности, упаковано хорошо -Присутствует запах, исходит он из, находящегося внутри рюкзака, маленького пакетика. Но это не запах "Китая", скорее более приятен. К тому же, он выветривается очень легко -Сам рюкзак выглядит шикарно, цвет - отличный, швы ровные. Подклад выполнен из плотного материала -Положили маленькие подарки(наклейки, брелок)
Delivery fast, backpack come in two weeks. Quality is excellent, do not stick out. Sewn good, webbing backpack strong, suitable for school. THE present a pleasant surprise, stickers and stick with a card. Color choose black, came in accordance with the color you selected.
ME ENCANTA! la llegada estaba prevista para 09-13/oct, llegó el 11/oct. tiene compartimientos en el interior, MUY BUENO!
цвет шикарный. на фото выглядит огромным, в реале размером очень довольна, ни большой и не маленький. материал как плащевка, но думаю если под дождь с ним попасть, то разводы на нем останутся. заказала 28.08 пришел 18.09
Sac à main à la fois sac à dos jolie il est magnifique et merci pour les petits cadeaux: stickers hello kitty + porte clé je valide de plus le sac fait partie de l’un de mes sacs favoris niveau expédition le sac est venu en avance donc c’est cool merci encore
Backpack excellent! Even better than I expected) It seems to be waterproof, excellent and nice material, looks great! Made with high quality, never stick, zipper fine fastened, and even no odor;) A backpack straps in wide, not cut into the shoulders) A huge and very fat plus for fast delivery!!! To me it was necessary to 1 sept, and he came even before! Backpack always tracked, SMS on e-mail that backpack come. Huge plus the store is a) Not know how backpack sturdy and durable, and if he can carry much gravity, but I really hope I do will it in school wear)
Shipping: 10.08-20.08, Moscow. Бомбический backpack, material soft, nice color! For this cute girls fashion princess. Roomy.
, портфель супер ,качество топ,нитки не торчат,очень довольна♥️,5+,еще дал подарочки, все довольна ,спасибо ♥️
Thank You for a high quality backpack. Very good. Love. Good store. Send very fast. + gifts from the seller. Recommend