SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bags came totally drench, the package was full of water ... But bags are beautiful, good material, shiny color.. :) i recomended!
Good quality
Сумка очень интересная и оригинальная. Внутри без отсеков,но просторная.Спасибо
Милая сумочка, небольшой запах, хотелось бы ремешок подлиннее. В целом довольна) рекомендую
Bag super! Bright! I AM happy. Hardware seems OK. Look to wear. Only the goods are detained by Customs, according to the store, who promptly told me about it. Delivery Time increased by almost 2 months. Goods seller recommend.
Сумочка дошла! шло 1,5 мес. Немного пахнет, 1 карман. Ручка красивая. Материал, не гладкий, а нежный на ощупь. Спасибо.
although delivery took more than 2 months, but the bag is very nice just like the picture. packaging is great
хорошая сумка. Минус в том,что нет никаких кармашков и отделений. всё будет валяться как в мешке. Некуда даже бросить ключи
Сумка просто отличная. Доехала без повреждений благодаря надутому пакету внутри. Ремешок отдельная история: плотный, тяжелый, широкий и очень удобный. Цвета яркие. Сумка закрывается на одну магнитную кнопку, внутри одно большое отделение, размер очень удобный и универсальный-можно носить и на плече и через плечо благодаря достаточно длинному, регулирующемуся ремню. Нитки нигде не торчат. Единственный минус это убийственный запах от изделия(( но проветривание с ним справилось. Товар приехал за 13 дней в свердловскую область.
Order for a long time, and posting was about 1,5 a month. The store is responsible for all my emails. But had a bag with a marriage.
Очень ждала сумку,ехала долго заказывала аж 11.11.2018 а прибыла 03.012019 но вряд ли это вина продавца,скорее почта не торопилась)Вообщем,сумка приехала,но не тот цвет который я заказывала,открыла спор на возврат средств,деньги вернут,а так в целом,товар прибыл хорошо упакованным,с воздушной защитой внутри,так что форму не потеряла сумка,фурнитура полностью защищена,ткань приятная,сумкой очень довольна,ремешок отличный,прочный и яркий)
The Bag fits the description, size even more than I thought. Strap thick and wide, though the color not too suitable to fuchsia. It was packed well, in a package with air. So not folded!
Доставка месяц. Сумка соответствует моим ожиданиям. По качеству месяца на три хватит. Но и цена 650р.
First ordered 20.09, but the bag did not come. Wrote the suggested not to open dispute, make new order, on which will make a discount. Did just that. As a result the second time ordered 20.11, received 27.09. This one is monitored. The bag itself is cool. Inside a compartment, smell is. Inside was theft, it's safe and sound. Seller outgoing and friendly. Recommend
Cute bag, not very big, one compartment. Very bright band. All done well, no smell, do not stick out. Came quickly for 20 days in Kiev, delivery tracking. Packed in ordinary cellophane bag, the air inside the bag. Thank you, I like bag, nice thing.
Everything Is good. Delivery month to SF. Just like the photo.
Super. Niecały month handbag szła to me. Well packed, elegant case for handbag. Beauty...
Girls very cool bag. Compact. Comfortable. Specially put to compare bubble of the Fairies. Material is made of suede. Keeping good form. No creases. To Kaluga came very quickly for 2 weeks. I like big bags. Trunks. But they are not comfortable to walk in the coffee shop, the disco. This is very comfortable. AND on tour, and a cafe, and the concert. Not in store for milk just…. Very happy. Thanks to the store. Put 5 *****