SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very quickly in Switzerland! In not even two week I have received the parcel! Thank You! The bag is not high quality, strong aroma, there's little spots on the fabric.
Oyaen long waiting, but did not receive your order.
26 days reached. Light plastic odor. Hopefully over time passes
Like cosmetic bag. Good enough quality for this price. Spacious cosmetic bag!
Соответствует описанию.Без брака слабый не критичный запах резины.За такие деньги супер
Шла почти два месяца. Качество хорошее. Все как в описании.
Видимо из-за того, как складывали , она выглядит потрёпанной, не новой .. по качеству не плохая
Косметички получены, качество отличное, размер как описано ,сшиты качественно, молния пластик, материал не промокает, спасибо, супер быстрая доставка, рекомендую магазин к покупкам товара,всегда качественно.++++++
Beautiful toilet/make up bag, also use for other things. Not very large but a nice size. Definitely for this money
Быстрая доставка, описания полностью соответствует, спасибо
Very accurate description very happy with the store . Sent one colour before but sent another another batch with different colour this time with my original order thanks
Not bright as the picture. Mustard yellow. Well, looks good. Ordered 27.09-пришла 17.11. Without notice
Fast shipping. Postman put in your inbox. Cosmetic Bag cool, comfortable. I really liked. Thanks to the store. Recommend.
Хорошая, вместительная косметичка. Пришла в Казань, рекордно быстро за 1.5 недели, закинули в почтовый ящик.
Puiki kosmetinė. Perku antrą. Pirmąją dėvėjau apie du metus.
Очень быстрая доставка, косметичка пришла за 3 недели, заказала 14.09, получила 6.10, качество хорошее, все швы ровные,нитки нигде не торчат
Fast shipping to Australia. Ordered on 2nd Sept, received on 14th Sept. Slight vinyl smell. The yellow is not a bright yellow, which I like. Really good quality for the price. Happy with purchase. Thank you.
For the money cosmetic. Not very large, but for details on the road is very suitable. No, she impregnated fabric plaschevki.
Order a month to Samara. Very good cosmetics.
it is great, looking good as on picture. very happy with it.