SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of rabbitorparrotat (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of rabbitorparrotat.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Helmet normal! Seller recommend!!
Neprisirišo valdymo pultelis, labai akys pavargsta-ilgai nepažiūrėsi. Pramoga vienai dienai
Excellent quality. Shipping a little more than a month, delivered by courier. I have quite a big head, but glasses sit comfortably. Good headphones, a bass. Phone 5.5 (Leeco cool 1). Packed well.
Thank you
A great thing. Bought a son 11 years and my dad played… Shorter guys my family happy. Delivered quickly within 3 weeks straight home.
Expected that the image quality is better. Taking a honor 10. Almost impossible to set normal focus. Toy
Goods are packed well, come quickly. Highly recommend
All as the picture. As in the work can not say, because it is. Order as a gift. Parcel arrived for 3 weeks. It was a pleasant surprise, I called the post office and told that courier will bring order to the house. Thanks for the excellent points, thank you for mail delivery.
The quality is good. To Mari El posting for 20 days.
Actually like pictures
Product as described! Recommend the store. Work's very good with Xiaomi smartphone.
Not yet checked , it is Christmas gift
Ordered 23.11 17.12 husband very satisfied. Розабрался works. Единствинуй negative not much pressure on the nose as thing is not easy
Nice hat)) yet understand))
Glasses full garbage!
Excellent points. Packed safely and efficiently. The points are just made very high quality. Take The first, to see what it is. The feat pritenzy, but in general was unhappy, as picture quality depends on your phone. Number of DPI should be VERY high. I have 400, but still the video quality is terrible. Highly visible screen grid. Considering that whole weight is at the front, glasses greatly outweigh the sliding, press on the nose. Long in them becomes uncomfortable, but if lying horizontally, for example on the bed, then this deficiency is eliminated. Just this there is no shortage from HELMET virtual reality. Control smartphone joystick is a different story. May Have to get used to, but it's extremely uncomfortable. But it depends on the purpose приобритения and application. Would know in advance, would not take the joystick.
Excellent
Thank you! Good Points for their money. Built-in headphone, joystick. Picture quality depends exclusively on the phone screen. Satisfied with the purchase, buy a present. Shipping 21 day.
The Goods is not bad, but come with a damaged mounting. But there is a question to delivery. The dispute some of the money back. And works fine. Focus adjusted. You Can See all good